Never Stop

Improving

We help create the best customer experiences for great brands.

 
‘Bringing people together in your venue is the real magic. Food and drink just adds to the experience.’

‘Bringing people together in your venue is the real magic. Food and drink just adds to the experience.’

 

Our Beginning

Founder Shaun de Vries has worked in the hospitality profession for nearly 22 years. He has had the experience in working in multiple markets, including: Adelaide, Vancouver, Brisbane, Perth and Melbourne.

Shaun set up Open Pantry Consulting to make hospitality venues more profitable businesses and enable venues to have consistent customer service and food and beverage execution.

Open Pantry Consulting works with restaurants, cafes and food makers to scale their businesses and make them even more successful.


 

“A happy and healthy business is not a fairytale. All you need is a seed.”

— SHAUN DE VRIES, FOUNDER

 

Our Mission

Our mission is to offer a bespoke level of support to hospitality businesses to start or scale their operations to a hungry market.

 

+20%

Restaurants fail in their first year. This number is varied depending on the data you trust but could be as much as 50%

13

The amount of steps we believe you need to go through to open a venue.

3.6%

Average net profit for a restaurant in Australia 2017

 

At Open Pantry Co. we provide Bespoke and Subscription Hospitality Consulting

  • Systems and processes documentation

  • Best practice management and reporting tools

  • Recruitment (one on one for managers & group interviews for casual staff)

  • Supply chain procurement

  • Training and development

  • Operational reviews

  • Mystery shopper program

  • Business planning and P&L analysis

  • Connections into trusted partners for branding, design, leasing, menu development, marketing and PR, and shopfitting

 

 
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Open Pantry Co. Services Overview

At Open Pantry Co., we have worked incredibly hard to build a network of quality contacts over our 21 years in the industry.  Over the last 2 years since the inception of Open Pantry Co. we have been fortunate to work with some of the biggest and up-and-coming brands in Australiasia.

Although our source revenue is from bigger projects with larger brands, I wanted to keep to our origin story of making hospitality stronger by talking through solutions.  We knew that we could gain traction by creating this unique monthly consulting offer for those looking to get involved with us.

That’s why we’re announcing The Consulting Subscription, Open Pantry Co.'s entry-level consulting service focused on helping $500K-2M businesses unlock meaningful growth and scale your hospitality brand. You will gain access to everything you need from me and our list on trusted partners.

We begin the conversation with an in-person strategy session at a venue convienent to you, where we will discuss your hospitality business objectives, strengths, weaknesses, and potential strategy to succeed.

From there we’ll do a complete audit of your business model & concept, cost of goods, customer experience, marketing, advertising, recruitment, training, operations to analyze every imaginable unlock to help you scale your hospitality operations.

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Small Pantry Subscription

(3 month commitment)

-4 face to face meetings per month (90 minutes each)

-2 hours of phone or skype calls

-Access to Open Pantry Co. tools and documents for system delivery

-Connection to hospitality network to help in other areas of your business

-Access to use Open Pantry Co. for projects as they develop in your business

-Emergency calls as needed for 6 months in total

$1000 per month plus GST

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Big Pantry Subscription

(6 month commitment)

-4 face to face meetings per month (90 minutes each)

-2 hours of phone or skype calls

-Access to Open Pantry Co. tools and documents for system delivery

-Connection to hospitality network to help in other areas of your business

-Access to use Open Pantry Co. for projects as they develop in your business

-Emergency calls as needed for 12 months in total


$800 per month plus GST

 
 
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Build The Pantry

(Bespoke Consulting)

-This pack is built for brands either starting a new venue or wanting to scale their existing venues

-The cost is based on the scope of works & time need to execute the project

-Bespoke packs could include: Recruitment, Training, Supply Chain Management, Operational Reviews

-You will also have access to all the deliverables in the subscription packs

-This form of project work is really beneficial if you have been thinking on an idea for an amount of time


Price: Dependant on project ($120 p.h)